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Refund Policy-Process Vocational Programs

The refund procedure and form is available at the bottom this page.

Designated Learning Institution DLI # O262228554872

​It's Never Too  Late to Learn

Purpose

This document sets the conditions and the process for administering the students’ requests for tuition refunds on vocation programs.

​ 

Please review and apply our following specific refund policy to ensure you are eligible for a refund.


ISP (International Student Program) Refund Policies


(Our standard response time for all financial inquiries is 2-3 business days)

There is no Refund on the admission processing/LOA fee.

  • There is a non-refund to the tuition-enrollment fee once the program is commenced or completed.
  • The Tuition fee is *refundable if paid in advance by the student and if the study visa-permit application is not successful for an in-person delivery format.
  • Post-Visa-Study Permit, arrival in Canada; If the student has received approval of visa or study permit and entered Canada, and has paid the tuition fee in full or partially: Refund is subject to registrar's approval and deduction or $500-$750 from the total amount. It depends upon the services rendered to the student post LOA stage and during in study permit-visa processing and certain travel and quarantine-related affairs.
  • Post start of the program: If the student has started the program in any formation, a *no refund will be applicable.


Processing Fee Table

*Any refund will exclude and be subject to the following :

  • Tuition Refund Processing fee ($75-300) (If visa-study permit refused);
  • Program Withdrawal Administration & Processing fee ($500-750) (If visa-study permit approved);
  • Non-refundable application (LOA) fees;
  • A $50 wire fee or a $75 credit card refund fee if applicable.


Refund on legal fees: If you have opted to retain the legal services for your study permit, these matters are handled by an independent team of legal professionals outside the College's scope of business and activities. Any fee paid for this service will be non-refundable once the process has started and the legal professional has accepted your matter for re-presentation. Please note that these fees are disbursed to the legal team for their services/expenses.



Student/admission Categories.


A-Incoming (New) International or Domestic Students

Prospective International Students who have been issued a Letter of Acceptance (LOA) or a Conditional Letter of Acceptance (CLOA) (The LOA fee is nonrefundable). 


(i) who do not start any courses either in person or online; or

(ii) who withdraw on or before the commencement date of for courses for that term; will be eligible to receive a *refund of all tuition fees paid if their student visa or study permit is denied by Immigration, Refugees based on in-person delivery format, and Citizenship Canada (IRCC). *Excluding Tuition Refund Processing fee ($75-300)

(iii) who withdraw on or before the date of the start of the program for courses for that term; will be eligible to receive a **refund of all tuition fees paid, if their student visa or study permit is approved regardless if they have entered Canada nor not by Immigration, Refugees and Citizenship Canada (IRCC). ** Excluding Tuition Refund Processing fee ($500-750)


B-International students who receive a visa denial must either submit the original paper visa refusal or the original email with the decision that includes all electronic headers and routing. Refunds will not be processed until the correct documentation is received.


C-​International students who receive a visa or study permit approval: To be eligible for a refund, students must provide the Accounts Department with a Letter of Acceptance from another institution or the official flight ticket to their home country. This ensures that students meet the requirement of residing in Canada on a study visa or permit.


           According to our policy, the following will apply and be required to comply before issuing an applicable refund.

           1. To be eligible for a refund, students must provide the Accounts Department with a Letter of Acceptance from another institution or the official flight ticket to their home country. This ensures that students meet the requirement of residing in Canada on a study visa or permit and the integrity of the system is maintained.

Ref: The Law  Immigration and Refugee Protection Regulations

         Acceptance letter

         219 (1) A study permit shall not be issued to a foreign national unless they have written documentation from the designated learning institution where they intend to study that states that they have been accepted to study there.

        Conditions — study permit holder

        220.1 (1) The holder of a study permit in Canada is subject to the following conditions:

(a) they shall enroll at a designated learning institution and remain enrolled at a designated learning institution until they complete their studies; and
(b) they shall actively pursue their course or program of study.

2-Please note that, if we do not receive your proper response with the required document or information or before the start date of the program, we will cancel your enrollment and LOA with our college and report this incident to the proper Government authorities including CBSA and IRCC for their attention and necessary action.


D-Continuing students

​Continuing students who drop a registered course(s) will receive a refund less any applicable non-refundable fees as identified in the CCEC Academic Calendar:


  • On or before the start date of the program: 100% Refund of all tuition fees paid for the term (less any applicable non-refundable fees)
  • ​After the course start:  (No refund)


An international student holding a valid study permit: To be eligible for a refund, continuing international students must provide the Finance Department with a Letter of Acceptance from another institution or the official flight ticket to their home country. This ensures that students meet the requirement of residing in Canada.



​Refund Application Process- Procedure

Please note that the refund process from A-Z can take up to 20 to 45 business days to complete.

 
The refund can only be made to the student's account in her/his name, please provide the student's bank transfer details to receive the refund, unless, we have a written notarized authorization from the student to transfer funds to another third party account. 
All this information or refund requests must be submitted with a form available on the above web page. There are no exceptions.

  1. Student's photo ID,
  2. Request for refund signed by the student to transfer the funds in his/her own account, duly notarized by a notary public.
  3. If applicable, the photo Id of the third-party individual if you wish to transfer the funds other than the student's own account. 
  4. Conduct details of the Notary Public, if applicable.
  5. Complete address of the student or fund receiving person (If it is a third party) 


The following bank details should include in the above request:


  1. Name of the account holder,
  2. Bank account number,
  3. Bank swift code 
  4. Bank address


Note: If you wish to transfer the funds to a Canadian Bank Account, please provide the email address of the account holder, and we can transfer funds via email as well. 


Please use this green button to submit your request via the designated online form. 


All supporting documentation must be included with your application. Missing documents will prolong the refund request evaluation and processing time.​

  • International students outside Canada, requesting a refund must provide a visa rejection letter dated after their last LOA was issued. If a student requests a new LOA, they must provide a new visa rejection letter in order to qualify for a refund.
  • All refund requests must be submitted via the above green button, please allow 5-10 business days to receive a decision once the form is submitted.
  • Refunds or withdrawal is not accepted by telephone, email, fax, or letter or after the cut-off time/date. C.C.E.C. administration must receive a written Notice of Withdrawal, via the designated online web form-R only, before the applicable deadline as mentioned above.
  • International students who violate the terms of their study permit and/or student visa are not eligible for refunds. Any tuition fees paid shall be forfeit and retained by CCEC.
  • ​You will receive an email update as your refund request moves to each new stage in the refund application process.
  • ​If applicable, upon successful payment of the refund, the Finance team will send you an email.


​​You are welcome to check the status of your refund request at any time by revisiting the refund application page here.