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Program Name/Title: (Diploma)

Hotel Operations & Hospitality Management

In-Class or Online

Delivery Format and Language:

Internship-Placement: Not Req.

-In Class (Full time)

-Online (Distance Education)

Flex Tuition Payment Options and Financial Aid



Online Schedule:

  • 100% self-paced lessons.
  • 24/7 Online Access.
  • The student decides his/her own access time to the program.

Live interactive LMS

All lectures are recorded.

Free 24/7 access to recorded lectures. 

Program Duration and Fees
Program Options: Full Time

Campus:Vaughan, Ontario

Weeks: 50

Program Duration: 1 Academic Year

Hours: 1009


CAD $9126 - In-Class

+International Student Fee.

Total fee can be paid in installments.

Registration Status: Open 

Click here to apply online 

Foreign Nationals AdmissionYes - ISP - International Student Program

National Occupation

Classification Code:  

0631 and 0632

Hotel and Hospitality Managers

Average Salary/Wage Range in Canada 

CAD $16 - CAD $38 Per Hour plus benefits (Entry Level Positions) 


Required For Enrollment
High school diploma or equivalent or
Mature Student Status

Call 1-905-499-3631 
EXT 103,102 


Credit Transfer:

Click Here for the Credit Transfer Policy

Program Assessment:

End of each module/subject online multiple-choice exam and assignments

Pass Mark:


Course Material and Books

Free online access to course notes-material

Books are not included in Tuition

**Tuition does not include:

  • Textbooks
  • LOA fee

International Student Fee = CAD $3000

Learning Outcomes

  1. Foundations of Lodging Management
  2. Introduction to the Hospitality Industry
  3. Introduction to Food & Beverage Management
  4. Dining Room/Room Service - includes lab
  5. Customer Service
  6. Food & Safety
  7. Front Desk – includes hotel software         
  8. Bar & Beverage Management - includes lab & software
  9. Human Resources/management     
  10. Becoming a Hospitality Professional – includes lab
  11. Hospitality Marketing
  12. Capstone Project
  13. Non – Accounting Financials
  14. Revenue Management – Software
  15. Controlling Food & Beverage Inventory Software + lab
  16. Menu Planning, Analysis and Design
  17. Event Planning & Management
  18. Wine, Alcohol & Food Appreciation

Occupation(s) toward which the program is directed

Hotel Managers, Restaurant & Hospitality Managers

Program Details 

List of core knowledge competencies

Hospitality managers oversee the general operations of lodging facilities, primarily hotels, casinos and convention resorts. They coordinate and supervise departmental tasks, such as housekeeping, front office, food and beverage, room service, and maintenance, related to the routine operations of the property. They extend hospitality to guests by providing leadership and oversight of the many aspects that contribute to a favorable guest experience and the smooth and efficient running of a hotel.

Hospitality managers also lead and direct hotel operations. They usually have reporting responsibilities for the hotel's department heads, such as finance controllers, directors of human resources, executive housekeepers and other assistant hospitality managers. Hospitality managers develop and communicate standard operating procedures, establish standards for customer service, manage budgets, approve expenditures and provide leadership to staff. They also confer with department heads to coordinate activities that support the collective running of a hotel.

Key skills of a successful graduate:

  • Management Skills: Hotel operations managers are skilled in coordinating the affairs of a hotel to attract clients and maximize profits.
  • Leadership Skills: Hotel managers need to be able to motivate their employees, resolve issues and complaints from guests.
  • Listening Skills: Excellent listening skills are needed, especially with guests. Making sure that guests are happy and that staff is getting what they need to do their job is crucial.
  • Planning Skills: They are able to organize hotel services and activities during events and conferences to ensure smooth operations.
  • Customer Service Skills: They are adept to courteously interacting with customers and providing client-focused services to ensure consumer satisfaction.
  • Problem-Solving: Hotel managers need to be able to think quickly on their feet and make decisions when problems come up.
  • Interpersonal Skills: Being calm and direct in a stressful situation and being able to communicate with many different types of people are crucial skills in this field.

List of Subjects:

  1. Client Relations and Data Management
  2. Communication Skills and Customer service for Hospitality Leadership
  3. Confidentiality, Privacy Laws & Conflict Resolution
  4. Events, Meeting and Convention Services
  5. Facilities and Maintenance Management
  6. Food and Beverage Labour Cost and Management
  7. Food and Beverage Operations - Health and Safety
  8. Front Office Operations
  9. Heart Saver First Aid with CPR & AED
  10. Hospitality and Managerial Accounting
  11. Hospitality Marketing
  12. Hospitality Risk Management and Guest Security
  13. Housekeeping
  14. Human Resource Management
  15. Introduction to Hospitality and Tourism
  16. Issues and Diversity in Hospitality and Tourism Industry
  17. Organizational Behaviour in Hospitality
  18. Resort Management
  19. The Global Hotel Industry

Learning Objectives:

The graduate will reliably demonstrate the ability to:

• Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
• Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards, and objectives.
• Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products, and guest experiences.

• Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.

• Comply 
relevant organization and workplace systems, processes, policies, standards, legal obligations, and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible, and healthy hospitality operations.

 • Use appropriate technologies to enhance the quality and delivery of hospitality services, products, and guest experiences and to measure the effectiveness of hospitality operations.

 • Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.

 • Use leadership, teamwork, conflict, and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, and employment standards.

Is it for you?

Starting a new career or changing one is not an easy decision. For some, it is a lifetime decision and for some a life changing experience.

People enter studies from all different backgrounds. Those who thrive in this career are the ones who have:

  • Good judgment
  • A keen eye for detail
  • Self-discipline
  • An appreciation of Canada’s rich cultural diversity
  • Enjoyment working in different geographic locations in Canada or outside Canada.

Foreign Nationals

  • For international visitors or temporary residents in Canada, this program requires a study visa or study permit because it is over a six-month study period and, as per IRCC regulations/policy, does require a study permit or visa.

  • If you are currently in Canada either visiting or on a temporary resident permit status; or under a bridging open work permit program waiting for a final decision on your PR application, or you have already submitted your PR application and are waiting for a final decision, you may take this course to learn the advanced-level skills. Once you have PR status, start your career matching this program, and be ready to play your part in the Canadian economy.

Required For Enrollment: All applicants must have a high school diploma or equivalent prior to enrollment.

For any questions about eligibility, please call 1- 905-499-3631 Ext-103 or 102 to speak with a knowledgeable Admissions Advisor or send an email.

Paying For College Tuition: C.C.E.C. team can help turn your career goals to reality.

The friendly and experienced Financial Aid experts at C.C.E.C. will work with you to explore your personal options and help you find a finance program that's right for you.

C.C.E.C. is registered as a private career college under the Private Career Colleges Act, 2005
This program has been “approved as a vocational program under the Private Career Colleges Act, 2005”

Career Objectives: Graduates may find a wide range of employment opportunities in the global hotel and restaurant industry. Career opportunities may include front desk accommodation, guest service/housekeeping, sales and marketing, banquets, transportation, food and beverage, attractions, events, conferences, tourism services and golf clubs. 

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Distance Learning for International Students

Since, by definition, distance learning does not require one to be in Canada or on-campus, a study permit cannot be issued for this type of course. For example, if a foreign national authorized to work in Canada is prohibited from engaging in studies as per a condition of their work permit, they are allowed to engage in distance learning courses.

Hotel Operations & Hospitality Management Diploma

Career Profile: C.C.E.C. puts you at the center of the hospitality industry in Canada. If you would like to join the vibrant global hotel industry, C.C.E.C.'s Fast-Track one-year Hospitality – Hotel Operations Management and Restaurant Management diploma program will provide you with the knowledge and skills needed to launch a successful career.


Designated Learning Institution DLI # O262228554872

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